I got an email that my domain would auto renewal in April
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I got an email that my domain would auto renew in April of this year even though my domain isn’t supposed to renew until July of this year… since I started my year renewal last July. Now I got an email saying that it didn’t auto renew even though i was told it would and I need my domain back immediately! I feel that this is not my fault and I would like this sorted out immediately. Thank you!
The blog I need help with is: (visible only to logged in users)
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Hi @dylanbaumann.
Could you share the domain name that you are having the issue with? It will help us to look into it further. Thanks!
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Ok, I can see from the whois information that your domain was registered on May 3, 2015 and expired on May 3, 2018. It is currently in the redemption period.
You can find our more about the redemption period here:
https://en.support.wordpress.com/domains/domain-expiration/In short, you can check under your purchases and look for the “Renew Now” button, but be aware that there will be an $80 fee to redeem the domain if you are able to do so.
This thread has also been tagged with the modlook tag so a staff member should be checking things out for you as well.
More info on the modlook tag here:
https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question -
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Thank you! But the same thing happened last year and it was on hold until July so I though it would be one year from July. Also, I had it set to auto renew, so this isn’t my fault that it didn’t renew. Can a WordPress staff please help so that I can pay the normal amount since I was sent an email saying that it would auto renew and was false lead into paying more. Thank you!
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Hi there,
I see that you’re already in contact with us via email. Please follow up there so that we can keep the conversation in one place.
Thank you!
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