I got an unknown charged from WordPress, who can I contact for help?

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  willieding · Member · Nov 17, 2016 at 10:00 am

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  As title, thank you!

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Nov 17, 2016 at 10:33 am

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  Hi there, you can look up the charge here https://wpchrg.wordpress.com/

  If you need more help with this afterwards, please post back in this forum thread. Thanks!

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  willieding · Member · Nov 17, 2016 at 4:25 pm

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  ok thanks.
  But I still need help, because I supposed to got a refunded, not charged…

  And the domain mapping function already stop from that day. And I check my credit card record, there is no any refund record.

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  staff-zinnia · Staff · Nov 17, 2016 at 6:24 pm

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  Howdy!

  I see that you previously mapped haoapp.org to your account and cancelled the renewal on 10/27/16. The refund was not processed on our end when you cancelled the auto renewal.

  I’ve manually processed the refund. It should arrive in your account within 7 business days. Thanks for getting in touch about this – please let me know if there’s anything else I can assist you with.

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  willieding · Member · Nov 19, 2016 at 6:55 am

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  Hi, Thank you very much!!!

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  staff-zinnia · Staff · Nov 19, 2016 at 4:03 pm

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  No problem! Be sure to get in touch if the refund doesn’t make it back to your account.