I got charged?

  • Unknown's avatar
    maggpii · Member ·

    Hello. I got charged $18 today and I don’t know why. Whatever it is, I’d like to cancel it and have a refund.

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in canceling and refunding your purchase. The amount of the charge sounds like it was for a domain subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

    Let me know if you have any questions.

    Thanks!

  • Unknown's avatar
    maggpii · Member ·

    This is what I got. Looks like it’s an old one for my husband.

    Can we please cancel and refund?

    The address is carrotcustomersuccessherocandidatemasontowne.com

  • aleone89 · Staff ·

    Hello there,

    Ok, you would need to reach out here: https://wordpress.com/help/contact to request that refund, with the transaction ID.

    The transaction ID should be present on the statement of the card used.

    The cancellation of the domain indefinitely, would need to come from the domain owner.

    I hope this helps.

  • Unknown's avatar
    maggpii · Member ·

    Okay, that link just has me post in a forum? Can you please just give me a refund for that.

  • staff-blorbo · Staff ·

    If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

    If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport (at) wordpress (dot) com

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