I got locked out of my website…need help

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  pierosichera · Member · Jan 13, 2020 at 3:58 am

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  Hi there, I started last week with WP and built a News website. I was playing with different options and I changed my secondary email with the primary on the settings of the WP menu. I received an email asking if ok to reset the email and click the link. I entered the username and password as usual but doesn’t accept it.

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  supernovia · Staff · Jan 14, 2020 at 1:15 am

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  Hi @pierosichera, sorry to hear that. Could you send a link to the site you’re trying to access?

  Or for a bit of a headstart, if the site is hosted here on our servers this may help:

  Recover Your Account

  For your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/

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  pierosichera · Member · Jan 14, 2020 at 2:31 am

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  Hi there, fortunately, my host provider (site ground) helped me to solve couple of issues. So, at the moment everything is back to normal. Thank you very much for your response.

  Regards