I have 2 different WordPress accounts with the exact same username and I am locked out of one of them Please HELP

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  dreamjitpraphan · Member · Apr 4, 2021 at 12:47 am

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  I am also paying for WordPress for both of these accounts so I believe I am using WordPress.com

  The only site I can access using my username is dreamjitpraphan.com I also used the same username for garywaddleton.com but I cannot login to it. What I would like help with is to get access to the admin page for garywaddleton.com as well as find a way so that I can have access and manage both websites under one WordPress account.

  I’ve pressed “login with email” but it only send me the login for dreamjitpraphan.com and not garywaddleton.com

  Please help!

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  a18s · Member · Apr 4, 2021 at 6:27 am

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  Hi there,

  > I’ve pressed “login with email” but it only send me the login for dreamjitpraphan.com and not garywaddleton.com

  Thanks for providing your site URL. It looks like your sites are not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  If you don’t remember your site login information, you should reach out to host’s support for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.

  I hope that helps :)