I have 2 word press accounts and can't access the new website on WP.

• 

  susanvb1 · Member · Mar 11, 2015 at 7:16 pm

  • Copy link
  • Add topic to favorites

  I think I have duplicate Word Press accounts. I am designing a new web site and can only access it through the email sent to me from WP. Need Help!

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 11, 2015 at 7:28 pm

  • Copy link

  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it. Please provide all relevant information and details, such as the URLs of the blogs referred to, and letting us know exactly which username account(s) registered the blog(s).

• 

  susanvb1 · Member · Mar 11, 2015 at 9:25 pm

  • Copy link

  Thanks for info!

• 

  gracejiyoung · Member · Mar 11, 2015 at 10:34 pm

  • Copy link

  Hi there,

  Can you provide me the link to the site that you want to edit? I’ll check to see what account it is in.

• 

  susanvb1 · Member · Mar 12, 2015 at 12:04 am

  • Copy link

  http://vabeachshabbychic.com/wp-admin/about.php
  This is the link from my email. Only way I can get into site. Thanks

• 

  raincoaster · Member · Mar 12, 2015 at 12:09 am

  • Copy link

  That is not a WordPress.COM blog. That’s a WordPress.ORG blog hosted elsewhere. Contact your web host.

• 

  gracejiyoung · Member · Mar 12, 2015 at 12:20 am

  • Copy link

  Hi there,

  As @raincoaster mentioned, that is a WordPress.org site. To clear up any confusion, WordPress.com and WordPress.org are two different entities. At WordPress.com, we provide hosting, support, and tons of features for blogs. Users also have the option to purchase a variety of upgrades to customize the look and feel of their blog. WordPress.org is a software for self-hosted sites. With WordPress.org, users are provided access to all backend files and can upload custom themes and plugins.

  Check here to learn more about the difference between WordPress.com and WordPress.org:

  WordPress.com vs. WordPress.org

  Because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  If you need professional help for your self-hosted WordPress site, please check out these sites:

  http://werkpress.com/
  http://jobs.wordpress.net/
  http://wpcurve.com/

  You may also wish to contact your host’s support team for more assistance.

• 

  susanvb1 · Member · Mar 12, 2015 at 9:08 pm

  • Copy link

  Thanks so very much for the info. Appreciate it!
  Susan

• 

  gracejiyoung · Member · Mar 12, 2015 at 9:09 pm

  • Copy link

  You’re very welcome.

  Cheers!