I have a cite and my login is not working

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  jodiecavalier · Member · Oct 12, 2016 at 4:57 am

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  My login is not working nor is there an option to reset my password.
  Since the last site upgrade, WordPress does not recognize my login info.
  Help!

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  timethief · Member · Oct 12, 2016 at 5:12 am

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  This is wordpress.COM support. I’m asking two questions because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  1. What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?

  2. And, exactly which wordpress.COM username account registered that site?

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  timethief · Member · Oct 12, 2016 at 5:15 am

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  jodiecavalier.com is hosted by SingleHop
  IP Address: 65.60.35.50
  Name Servers:
  ns1.websitehostserver.net
  ns2.websitehostserver.net

  That site is not hosted by wordpress.COM and we cannot help you.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/