I have a critical Problem with my site!

  • Unknown's avatar
    lreindl13 · Member ·

    Hello :)

    I have a problem with my site. When i logged in to my dashboard there was a notification about my PHP having to be updated. So i started following the instructions of the link (https://de.wordpress.org/support/update-php/)

    I made a backup and then started to update the themes and suddenly i was logged out and a notification saying”There is a acritical problem with your site.” popped up.

    I really have no idea what to do because i cannot reach my site or dashboard anymore.

    Could it be because the updated themes use a higher PHP version. But if thats the reason i don’t understand why i cannot even reach the site.

    I would be really thankfull for some help.

    thank you!

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

    If you have a fatal error in your WordPress install, you will need to reach out to your host’s support for help. They’ll be able to find the plugin or theme that’s causing the error and help you get your site back online. If you’re not sure who is your hosting provider, you can use a website like Hosting Checker to look up that information. https://hostingchecker.com/

    I hope this information helps guide you in the right direction.

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