I HAVE A PAID ACCOUNT BUT CANNOT ACCESS THE ELEMENTS OF IT
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I have a paid account…I pre paid for 3 years. I signed up for a premium account and wordpress should not be in my website link. If this is not fixed today I am cancelling the account and will demand a full refund
The blog I need help with is: (visible only to logged in users)
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If you have a custom domain and a paid plan you can make your domain the primary with the .wordpress.com site hidden behind it. I see a .com domain with the same name as your WordPress.com address but that is over there at GoDaddy.
Your primary site address is the domain that people will see in their browser’s address bar when visiting your site. It is the address you use to promote your website. This guide will show you how to switch your site’s primary address, including how to change it from the .wordpress.com or .wpcomstaging.com address to your own domain. In this guideRequirementsHow to change the p -
Hi @andreablaustein, sorry for the inconvenience. I understand the frustration.
Do you have a custom domain e.g buildingyourresilience.com? If yes, you’ll need to set it as the primary address.
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Hi, @andreablaustein. On top of what others shared, I can confirm there are no upgrades under your account. That means there’s a good chance you used another username / email to purchase those on WordPress.com.
If you completed a purchase, you should have received a receipt by email. Can you please check all your emails and look for it? If you can’t find it, please let us know.
In the meantime, here’s more info on WordPress.com receipts:
In your account’s Billing History, you can view payments for purchases, renewals, and refund transactions made in your WordPress.com account. This guide will show you how to view and customize your receipts and check your renewals and transaction history. In this guideVideo tutorialAccess your receiptsLocate specific receiptsCustomize a receiptFind your transaction IDIn your Wo
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