i have a paid plan. why do i have a site banner

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  thepowerofdandelions · Member · Mar 13, 2023 at 6:23 pm

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  I already have a paid plan so why do i have this picture of someone standing on a rock doing yoga or something and a message that to remove banner i should get a paid plan? i can provide a screenshot if requested and there is an option to attach a screenshot. thanks

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  ssingh2005sb · Member · Mar 13, 2023 at 6:47 pm

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  Hello!
  It seems like you are struggling with the banner and the cover picture. You can change the cover picture (someone standing on a rock doing yoga) by following these steps:
  Step 1: Go to the page section and click the edit page option.
  Step 2: Click on the cover picture and select replace option.
  Step 3: Click on upload picture or choose from the gallery option and set your desired cover picture.

  
  If you want to remove the banner, select a plan per your requirements here: https://wordpress.com/pricing/.
  You can learn more about the advantages of WordPress.com plans here: https://wordpress.com/support/plan-features/.
  Let me know if you have any further questions!

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  thepowerofdandelions · Member · Mar 13, 2023 at 7:59 pm

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  thanks ! now i guess i know the difference between a banner and a cover picture.

  but, i already paid for an upgrade and still got it. shouldn’t the banner be gone? or is it already gone and i just don’t realize it yet?

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  thepowerofdandelions · Member · Mar 13, 2023 at 8:01 pm

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  HI,

  Edit to my previous reply. (i was unable to edit in the original message)

  thanks ! now i guess i know the difference between a banner and a cover picture.

  but, i already paid for an upgrade and still have the banner. shouldn’t the banner be gone? or is it already gone and i just don’t realize it yet?

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  ssingh2005sb · Member · Mar 13, 2023 at 8:08 pm

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  Thanks for responding!

  
  It seems like you are facing difficulties regarding the plan purchase. The staff here at WordPress.com will guide you on the same. I’m adding a “mod look” for quick responses.
  Let me know if you have any further questions!

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  anonmousy · Member · Mar 13, 2023 at 8:14 pm

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  @thepowerofdandelions that is not a banner, it is the header of the theme you are using. To change it, go into Appearance-Customize-Header Image.

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  thepowerofdandelions · Member · Mar 13, 2023 at 10:27 pm

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  thanks. didn’t realize that i could do that before. but the message about having a paid plan is still there. and i do have a paid plan so is there still something wrong?

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  staff-totoro · Staff · Mar 13, 2023 at 10:59 pm

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  Hi there,

  It appears that you may have asked this question more than once, and I answered it over here: https://wordpress.com/forums/topic/i-have-a-tag-line-that-needs-to-be-in-all-lower-case/

  With this in mind I am closing this post and marking it as a duplicate (to avoid any further confusion) but you are welcome to continue to reply in the other thread, thanks!