i have a paid upgrade but am not given the option to contact support via phone?
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i have a paid upgrade but am not given the option to contact support via phone?
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Speak up here please as there is no phone support, regardless of which upgrade you purchase. See here for details of all 3 plans http://store.wordpress.com/bundles/ offered by WordPress.com.
See here for details in regard to all available upgrades. http://en.support.wordpress.com/upgrades/
See here for ecommerce details http://en.support.wordpress.com/ecommerce/
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Store > My Upgrades
Your billing history will be at Dashboard > Store > Billing History
Your options for payment are found here http://en.support.wordpress.com/payment/Note that the free plan and the Premium plan do not allow you to upload your own themes or plugins. WordPress.com blogs cannot be equipped for eCommerce transactions unless they have the $299. per year Business upgrade. https://en.forums.wordpress.com/topic/ecommerce-is-now-available-on-wordpresscom?replies=1
A self-hosted WordPress site might be right for you. WordPress.org offers free software that you can install on a web server. You can upload and install themes and plugins, run ads, conduct ecommerce and edit the database. Learn about the differences here. http://support.wordpress.com/com-vs-org/
Only those with the Business Upgrade have live chat support.
http://store.wordpress.com/premium-upgrades/wordpress-business/
http://en.support.wordpress.com/live-chat/This is a peer support forum where Staff and Volunteers work together cooperatively to provide WordPress.com support. Emailing support means it takes longer to get an answer than posting to the support forums does.
Volunteers answer the majority of all support questions and when we cannot provide support we tag threads for Staff assistance.
We are happy to answer your WordPress.COM questions right here in this thread. Please simply post exactly what you need help with into this thread, knowing there’s rarely ever a question posted here that has not already been asked and answered.
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WordPress.com does not provide phone support at all.
Look here: the closest you can get is “live chat support” if you bought the upgrade WordPress.com Business.
http://store.wordpress.com/plans/What is your question? Maybe one of us fellow users can help.
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This is the issue:
We moved our company blog from a wordpress.com hosted site to a self hosted site and now want to move the “Followers” as well.According to this article I will need wordpress.com support to do it:
http://wordpress.org/support/topic/importing-wordpresscom-followersI follow the support links etc. and they say for premium users you will see a link to get direct tech support, this link does not show up. I have created my own forum topic on the follower question here:
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The instructions you saw on the WordPress.org forum were written two years ago.
There is a sticky topic right at the top of the WordPress.com forum with new instructions on how to move the subscribers yourself.
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