I have a plugin developer not wanting to give a refund

  • Unknown's avatar
    rmorrill · Member ·

    So not sure how to do this or where it goes but this is a semi-private matter. I have an e-mail exchange with a wordpress developer who won’t issue a refund until I take down a negative review. I really need to talk to someone in a semi-private matter on this and not blast it out on the forum. I have no idea where to turn on this one. Feel free to reach out.
    Thanks

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host 4thgen.io on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  • The topic ‘I have a plugin developer not wanting to give a refund’ is closed to new replies.