I have a premium account & can't get chat support

• 

  etnayearbook · Member · May 6, 2021 at 7:16 pm

  • Copy link
  • Add topic to favorites

  I can’t access my account because jet pack says somethings wrong. Chat support isn’t recognizing my account. I need help, I’m going in circles here. Third time jet pack has done this. why is this terrible product allowed here.

  The blog I need help with is: (visible only to logged in users)

• 

  etnayearbook · Member · May 6, 2021 at 7:26 pm

  • Copy link

  “Please check your Primary Site’s Jetpack connection”
  I can’t even get to settings to turn it off

• 

  kokkieh · Staff · May 7, 2021 at 5:43 am

  • Copy link

  Hi there,

  I see you’ve also reached out via email, so please be patient while waiting for a reply from our team there. This isn’t something we’ll be able to help with effectively in the public forums.

• 

  etnayearbook · Member · May 7, 2021 at 11:11 am

  • Copy link

  I can’t get chat support despite my premium account, I need to work on this account, like 14 hours ago.

• 

  deancroyal · Staff · May 7, 2021 at 2:51 pm

  • Copy link

  Thanks so much for your patience. I believe this has been resolved. If you find otherwise, reply to the ticket or this thread and we’ll be happy to help.