I have a premium plan, and cannot access chat support because my site and plan are not available

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  anniejimenezk · Member · Mar 12, 2019 at 2:30 am

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  Please contact me back ASAP. I cannot access my site or chat support, I have a premium plan and the receipt for it. It’s supposed to expire in August this year. I need to contact customer support faster than this. I cannot access my site or domain which is thirdinsightdesign.com

  The blog I need help with is: (visible only to logged in users)

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  anniejimenezk · Member · Mar 12, 2019 at 2:40 am

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  My site seems to be down. It started around an hour ago. I cannot access it or customer support.

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  staff-zinnia · Staff · Mar 12, 2019 at 8:06 pm

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  Hi –

  I think you’ve just signed in to the wrong account. What site did you purchase the premium plan for?

  Try going to https://wordpress.com/ and sign in with a different email address that you have. Each account requires a unique email address.

  No charges have been applied to the account that you’ve contacted us from.