I have a Premium Plan. Customer Support not responding. Domain Manager is Down!

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  nicorico0 · Member · Sep 2, 2025 at 7:57 pm

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  I have a Premium Plan. My domain manager has been down for over a week. Customer Service is NOT responding. I can NOT see owner, site, SSL, status, or take any actions to the domains (such as transfer to another registar or renew). The domain manager looks as if it is forever loading. WordPress Engineers are not responding to my request for help. It has been over a week.

  The fact that you can only get ahold of someone from what I’m assuming is an unmanned chat box, and/or a shout into the void on a forum is concerning. Especially for a paid service. Hopefully someone reviews this post within the next day or so, if not I’ll be forced to take other actions and go elsewhere.

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  nicorico0 · Member · Sep 2, 2025 at 8:16 pm

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  I have paid for 24/7 service. And I have not had a response in over a week. Having access to my domains, which I have paid money for, is critical for my business. WordPress is not honoring their agreement at time of purchase. I need this fixed.

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  nicorico0 · Member · Sep 2, 2025 at 8:18 pm

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  This is what my domain manager has looked like for over a week.

  

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  2020testjj · Member · Sep 3, 2025 at 4:34 am

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  I’ve gone ahead and tagged your forum thread for staff attention.

  Meantime, have you tried using a different browser to the one you normally use, or using a private browsing window in your current browser?

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  nicorico0 · Member · Sep 3, 2025 at 7:39 pm

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  Yes. It will not load. I have tried using Safari, Firefox, and Chrome. The issue is with WordPress. There seems to be something stuck due to one account supporting 398 domains.

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  nicorico0 · Member · Sep 3, 2025 at 7:40 pm

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  Please get your engineers on this issue ASAP. As I do need access to my domains.

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  justjennifer · Member · Sep 4, 2025 at 4:14 am

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  There seems to be something stuck due to one account supporting 398 domains.

  It certainly would take some time to load all the details on that page for nearly 400 domains.

  When you say you contacted support with your paid plan, did you follow this guide? https://wordpress.com/support/help-support-options/#expert-support

  Your thread is still marked for staff assistance as well. Just FYI the people answering you here are forum volunteers.

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  nicorico0 · Member · Sep 4, 2025 at 7:32 pm

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  I’m currently working with WordPress Engineers to resolve the issue. However, the issue is still persisting.

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  justjennifer · Member · Sep 4, 2025 at 10:46 pm

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  Thanks for letting us know. I’ve gone ahead and removed the tag for forum staff here.

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  nicorico0 · Member · Sep 9, 2025 at 6:19 pm

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  The issue is still not resolved. Please do not jump to conclusions by removing the tag for the forum staff. This is an ongoing issue without rectification.

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  staff-miltonb · Staff · Sep 15, 2025 at 6:28 pm

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  Hi there, @nicorico0. We sent you an email on Friday, Sep 12, with more information. Can you let us know if you received it? If yes, let’s continue from there. And thanks again for your patience.