I have a problem I do not receive the validation email

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  nathaliecdcid · Member · Nov 9, 2020 at 10:24 pm

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  Hello
  I have a problem I do not receive the validation email there is an error I do not know how to modify it.
  my email address is (email visible only to moderators and staff) and on my profile there is a dot after the com it is noted:
  (email visible only to moderators and staff). I think that’s why I’m not receiving the email. Could you help me please?
  Thank you
  Nathalie

  text translated with Google

  The blog I need help with is: (visible only to logged in users)

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  staff-cara · Staff · Nov 10, 2020 at 8:10 am

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  Hey, Nathalie.

  Have you tried removing the dot from your email in your Account Settings (https://wordpress.com/me/account)? If you haven’t, try following the steps here: https://wordpress.com/support/email-address/

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  nathaliecdcid · Member · Nov 10, 2020 at 2:57 pm

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  Hello
  In my settings the email is well written, but I still do not receive the validation. However, I received your response via email.
  I am blocked from upgrating to a paid version because I have not validated my email address.

  Sorry, I’m using google translate to talk to you

  Thank you
  Nathalie

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  kokkieh · Staff · Nov 11, 2020 at 4:53 am

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  Hi Nathalie,

  Please check the Social and Updates folders in Gmail. Gmail often sends our emails there instead of to the inbox.

  If you don’t see the activation email there either, let us know and we can help you activate the account manually instead.

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  nathaliecdcid · Member · Nov 12, 2020 at 10:07 pm

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  Hello
  Thank you for your prompt response.
  I have checked all of the gmail folders and I have not received the validation email.
  Can you help me activate it please?
  Thank you
  Nathalie

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  kokkieh · Staff · Nov 13, 2020 at 5:16 am

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  Okay, I’ve sent you an email. Please reply to that so we can confirm you have access to the email address, and we can manually activate the account for you.

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  nathaliecdcid · Member · Nov 14, 2020 at 11:19 am

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  Hello
  thank you so much
  I just answered your email via my inbox to validate my email address
  thanks a lot for your help
  Have a good day
  Nathalie

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  supernovia · Staff · Nov 14, 2020 at 8:15 pm

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  Thank you. We’ve marked this as confirmed. Cheers!