I have a receipt with a transaction ID t

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  sandwiched1123 · Member · Apr 17, 2018 at 4:25 pm

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  I have a receipt with a transaction ID that shows I paid for the upgrade. When I log in it’s still saying I need to upgrade.

  The blog I need help with is: (visible only to logged in users)

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  joshron · Member · Apr 17, 2018 at 4:29 pm

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  Hi sandwiched1123,

  I’ll tag “modlook” for a staff to check out your account. Please be patient as they will get back to you as soon as they can.

  Hope this helps. Thanks!

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  gemmacevans · Member · Apr 17, 2018 at 4:50 pm

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  Hi sandwiched1123,

  The account you are contacting us from has not purchased any upgrades. Please try logging in using the email address your purchase receipt was sent to — are you able to see the upgrade on the Manage Purchases page in that account?

  If not, which site did you purchase an upgrade for? These forums are a public place so please don’t post any transaction IDs here, a link to the site is the only information I need for now.

  Thanks!