I have a site

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  sayzie · Member · May 21, 2020 at 4:42 pm

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  But It has been hacked!

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  mrsnlchauhan · Member · May 21, 2020 at 5:28 pm

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  Hi @sayzie,

  What is your site URL/link?

  If you still have access to it we recommend changing password immediately.

  Best :)
  Sunil Chauhan

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  sayzie · Member · May 21, 2020 at 5:35 pm

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  hello mrsnlchauhan

  http://www.sayziecarr.com

  I don’t dare access it. It looks pretty scary to me. My host could not fix it.

  Thank you
  Sayzie

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  sayzie · Member · May 21, 2020 at 7:23 pm

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  hello mrsnlchauhan

  Any way to fix this?

  Thank you

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  sayzie · Member · May 21, 2020 at 8:31 pm

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  in fact I cannot access it.

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  staff-blorbo · Staff · May 21, 2020 at 10:57 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.

  Also, your hosting provider’s support team may also be able to assist.

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  sayzie · Member · May 22, 2020 at 12:13 am

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  Hello
  No I am not recognized by wordpress.org or wordpress.com and yes I am hosted else where but they could not help me.
  they said it was a word press issue.

  Questions and more questions
  thank you

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  sayzie · Member · May 22, 2020 at 12:23 am

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  any more suggestions would be greatly appreciated
  thank you

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  mrsnlchauhan · Member · May 22, 2020 at 2:16 am

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  Hi @sayzie,

  As mentioned by staff-blorbo above the WordPress staff has no access files or data for sites that are hosted elsewhere.

  My recommendation is that if you have been regularly backing up your site, just go ahead with reinstalling the backup again. You can take help of your hosting provider in this if you are uncomfortable with a backup reinstall.

  Best :)
  Sunil Chauhan

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  kokkieh · Staff · May 22, 2020 at 5:35 am

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  No I am not recognized by wordpress.org

  You will need to register a WordPress.org account before you can post in those forums. The admin login account for your site cannot be used there.