I have a site with you that’s down

  • Unknown's avatar
    sabrinaphillipslive · Member ·

    My website, http://www.rx-forsuccess.com that we created in wordpress is down. There’s a 404 error pointing me to WP Engine who wants to charge $20/mo for hosting? My site was built here, domain through GoDaddy, Email thru Google. Google wants me to check with you guys to see why the site is down.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I visited the domain you shared, and it seems to be loading fine on my end. Are you still unable to view it?

    By the way, it appears that your website is actually hosted through GoDaddy using the WordPress.org self-hosted software rather than being hosted with us at WordPress.com. WordPress.com and WordPress.org are actually two separate entities. WordPress.org is open-source software that you can install on your own server (in your case—GoDaddy), while WordPress.com is a hosting service that uses that software.

    Because of this, you’ll need to reach out to GoDaddy regarding your issue, as we don’t have access to third-party servers that are used with WordPress.org.

    Should you ever consider swapping hosting services, we at WordPress.com offer a great range of hosting benefits. Beyond round-the-clock support from dedicated happiness engineers like myself, we also include powerful features to help you grow your site and business. These range from in-depth SEO and marketing tools to comprehensive site design features and even integrated e-commerce options to allow you to sell directly to your audience.

    In addition, we also handle all the technical side of things like server management, WordPress updates, site backups, and more, giving you more time to focus on what matters the most to your business.

    We’d love to take on hosting your site and ensure it gets the care it needs to run smoothly. Feel free to peruse some of our hosting plans at http://wordpress.com/pricing.

    We have a plugin that you can use to migrate your entire site as-is to WordPress.com. You can learn more about it here:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    Hope that helps! Feel free to let us know if you have more questions.

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