I have an issue with my blog after trying to reset a theme

• 

  evabarkho · Member · Mar 2, 2023 at 12:11 am

  • Copy link
  • Add topic to favorites

  Hi,

  I have a problem with getting access to my blog after using a plugin that was supposed to reset all the themes that I used. After using it, I lost a lot of functions on my blog.
  I’m still able to connect via a link in my email adresse (for now). I think the problem comes from JetPack but I can not fix the issue.

  Thank you in advance.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-doublebassd · Staff · Mar 3, 2023 at 5:17 pm

  • Copy link

  Hi there,

  Sounds like the theme reset plugin that you used conflicts with Jetpack along with potentially other plugins you have installed. Are you able to disable that plugin to see if the issue resolves?
  
  I would also recommend deactivating all plugins except for Jetpack and the theme reset plugin to see if things remain stable. If it is working, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.

  Please take these steps first, and then we can dig further if needed. Let me know if you have any questions!

• 

  evabarkho · Member · Mar 4, 2023 at 4:04 pm

  • Copy link

  Hi,

  I deactivated all plugins like you said and it started working again !

  Thank your for your help.