I have an unauthorized charge from wpchrg.com on my credit card statement

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  alimentum2 · Member · Jun 19, 2015 at 8:23 pm

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  I have an unauthorized charge from wpchrg.com on my credit card statement.
  how do I get a refund!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 19, 2015 at 8:26 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  IMPORTANT NOTE: If you wish to contact Staff about any of the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  alimentum2 · Member · Jun 19, 2015 at 8:33 pm

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  Thanks Timethief

  But how do I know if my request has been proceed!

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  timethief · Member · Jun 19, 2015 at 8:36 pm

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  Complete the form here http://en.support.wordpress.com/contact/?whywasi=charged and wait for Staff to contact you by email.

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  alimentum2 · Member · Jun 19, 2015 at 8:39 pm

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  Done it.
  thank you very much for the help.

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  timethief · Member · Jun 19, 2015 at 8:40 pm

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  You’re welcome and best wishes.

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  vidacompsoriase · Member · Jun 20, 2015 at 2:47 am

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  I was charged $99 even though I tried to cancel my trial-version two times in a row within 3 minutes on May 25th. In addition to that, although I am still on the 30 days refund policy, I just can’t cancel my upgrade and get my refund. I tried all the process described to go on “my upgrades”->”cancel and refund”, but the message I get is that I will not be charge $99 on May 23rd from next year! Nothing is said about getting my money, already charged, back.

  Please, I am looking for a quick solution because my 30 days policy will expire on June 23rd if counted the day I tried my free trial.

  Thank you

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  rachelmcr · Member · Jun 22, 2015 at 12:38 pm

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  Hi there,

  I see that you both contacted us via email and we’re resolving these charges for you there. If there’s anything more I can do to help, please let me know.

  If anyone else needs help with charges like this, please use the form at https://wpchrg.wordpress.com/ (or use the contact link there) and our team can help you with that charge.