I HAVE ASKED THREE TIMES AND NOBODY IS ANSWERING ME. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER

  • Unknown's avatar

    MY. BLOG. WILL. NOT. LOAD. ONTO. FACEBOOK. FOR HE LOVE OF GOD WILL SOMEBODT PLEASE HELP ME. I HAVE BEEN ASKING THIS DAMN THING FOR A WEEK.

    The blog I need help with is: (visible only to logged in users)

  • Hello –

    Adding the ‘modlook’ tag will queue your thread for staff.

    Are you having trouble sharing the link to your blog on Facebook? Or are you trying to use our Publicize tool? Please give me a few more details about what you are trying to do so I can help you.

  • Unknown's avatar

    HI yes, I am having trouble sharing the link to my blog on Facebook and Twitter.

  • Unknown's avatar

    Hello? Are you aware that this is my livelihood? I asked for your help an hour ago. I think its completely ridiculous that you don’t have a phone number. What kind of business are you? I will be switching blog sites. and I will not ever recommend you to anyone. As a business owner, I am in disbelief at the lack of care your company gives its members.

  • Unknown's avatar

    I don’t even know what MODLOCK is. You are now affecting my business. Should I bill you for the hours of work that I’m missing?

  • I am able to share the link to both Facebook and Twitter but, I see the thumbnail image is empty. This is because you have not set up a blavatar, or blog icon yet.

    Copy and paste this link to your Facebook and Twitter status https://soulsticespirithealing.wordpress.com/

    You’ll want to do that by following these steps: https://en.support.wordpress.com/blavatars/

    Please read over this information:

    Facebook Image Thumbnail

  • Unknown's avatar

    I’m not affiliated with WordPress in any way but I thought I’d let you know . . .

    You realize you’re getting your website for free right? Better support comes with a paid plan. If you want better support you can get a premium WordPress plan – see this page.

    https://wordpress.com/pricing/

    You can also get better support if you get a web host and let them host your WordPress site. Most hosts offer 24/7 support via phone or chat.

    But you’re using the free version of WordPress. Why should you get premium support if you’re not paying for anything?

  • Unknown's avatar

    Hi trulyboring! I am not looking for premium support… I have been asking for any help for a week. ANY support would be nice.
    I have decided to hire someone to help me create a website. You are absolutely right about getting what I pay for. I am, however hoping to still use this for just the blog or I suppose create a new one.
    Also, pardon my ignorance but I am not sure what a web host is… I am the farthest thing from computer knowledgeable on the planet.
    Thanks for your input! I appreciate all of the help I can get. :)

  • Unknown's avatar

    lizkarkoski Thank you… But I have been posting blogs for over a year, almost two years on here. why is this suddenly different? This seems like a really big hassle. What is going on?!

  • Unknown's avatar

    I contacted you via your website contact form.

  • Unknown's avatar

    also, I did these three steps and the icon you are suggesting is for my whole site, not for each individual article. Do you know what I mean when I say that my articles aren’t posting? there is not even a title associated with what I am posting

  • Unknown's avatar

    You say you can’t get WordPress.com posts to appear on Facebook. Is this something that was working before but no longer works or is it something you are trying to set up for the first time? Have you read these instructions:-

    https://en.support.wordpress.com/publicize/#facebook-profiles-pages

    Considering the title you gave to this thread I like that the sub-heading to your site title is “A Globalization of Kindness Toward All Living Beings”.

  • Unknown's avatar

    themagicrobot that is absolutely hilarious. And astute. You see, I make it a point to be kind to all living beings. However, when I have asked for help many times with no response and am recovering from a very painful surgery whereby I have not been able to eat solid food for 10 days so far, I begin to lose my patience. Please do not take this as a testament to my regular character!
    You know, I kind of like the peer support on here. Everyone is really nice. Thank you all!

  • Unknown's avatar

    That’s ok. We all have bad days. But here on the Interweb WRITING IN CAPITALS is considered the equivalent of shouting/swearing. And I’ve discovered that people who post as many details as possible here about what they’re clicking on and where it is they are getting stuck are the most likely to get a nice short concise answer to their problems. Just sayin. Happy holidays.

  • Unknown's avatar

    Just to clarify, I did mean to yell certainly not swear though)… when I spoke in a “regular voice” ie lower case, nobody responded. Now, after I use caps, I have three or four people who can help me. I am really not computer literate at all, so explaining what I did or did not do would not be much help, though I do appreciate your input a lot, and will definitely pay attention to what I am doing in order to relay it properly next time.
    And happy holidays to you!

  • Unknown's avatar

    @soulsticespirithealing the first time you posted in the forums was 3 days ago. https://en.forums.wordpress.com/profile/soulsticespirithealing Holidays and weekends can be slow for community support. If you need direct email and chat support from Staff, it is available when you purchase one of the upgrade Plans which needs to be renewed yearly.

    lizkarkoski Thank you… But I have been posting blogs for over a year, almost two years on here. why is this suddenly different? This seems like a really big hassle. What is going on?!

    staff-zinnia linked earlier to a support doc that will answer you questions about what image gets shared on facebook. https://en.support.wordpress.com/facebook-image-thumbnail/

    Facebook changes their image requirements from time to time and once you have publicized or shared a post to FB it is cached in their system. So what that means is if the first time you shared your image didn’t fit their requirements, that cache will need to be cleared out. First make sure your post image is suitable and then go to http://developers.facebook.com/tools/debug and follow the instructions there.

  • also, I did these three steps and the icon you are suggesting is for my whole site, not for each individual article.

    Correct. The blog icon is for the entire blog. If you or someone else share a link to the blog on Facebook, the blog icon will display as a thumbnail image. Otherwise, that square will remain empty.

    Do you know what I mean when I say that my articles aren’t posting? there is not even a title associated with what I am posting

    Here are the links to your 2 most recent posts.

    THE SPIRITUAL PLATEAU

    5 WAYS TO PROMOTE YOUR ANIMAL’S LONGEVITY

    If you copy + paste those links in to your Facebook status you should see something like this and this.

    If that is not what you are seeing when you try to share your post links on Facebook please paste a link that you are using here in the forum.

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