I have been charged a subscription for domain and plan that I am not receiving

  • Unknown's avatar
    alexandcomics · Member ·

    I have been charged a subscription for domain and plan that I am not receiving. My payapl lnked to email (email visible only to moderators and staff) has been charged twice, but I have not received the plan and am still on an old free plan and never was on the upgraded plan, i would like to be reimbursed the funds charged.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    To assist you better, could you please confirm if you are referring to the domain lonelydogcomics.com? If this is the domain in question, it appears that it is registered under a different account than the one you are currently using. This could explain why you haven’t seen the plan upgrade on your current account.

    To resolve this issue, you will need to gain access to the account that has the domain and plan associated with it. Once you have access to the correct account, you can then manage or cancel the upgrades as needed.

    For assistance with recovering access to your other account, please follow our Account Recovery guide: https://wordpress.com/support/account-recovery/

    Please let us know if you need any further assistance or if you have any other questions.

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