I have been charged but I can’t find the billing information or receipts on my account.
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I was charged $326.63 by WordPress F Bxsp on February 28, 2022, but I can’t find any payment records on my account. There is no information under ‘purchases.’
This is the email connected to my account: (email visible only to moderators and staff)
I’d appreciate some help.
Thanks!WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hey there! I don’t see a recent charge on this account. Can you can use the secure form at https://wpchrg.com to look up the payment and find out what it was for?
Once you’ve located the charge, you should be able to contact billing directly so they can help with a refund. If not, please update us here and let us know the name of the site associated with the renewal.
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Hi. Thanks for your help.
I used the secure form you provided, and I found out that the charges are associated with this website: speakingbrazilian229839890.wpcomstaging.com
However, I still cannot find records of any payments on my account. I need help finding these records, and I would like to cancel the recurring payment to avoid being charged again in the future.
How can I contact billing directly? I can’t find any phone number or support contact, except this page.
Thank you.
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Hello there,
Many thanks for that additional information.
This site is not associated with this account. You may need to recover the account that is.
This can be done with a transaction ID, https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id
This can be used with the account recovery form here: https://en.support.wordpress.com/account-recovery/
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