I have been charged for a plan that was supposedly cancelled last year, and it seems impossible for me to cancel it again and have my refund.

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  crimsonrestless · Member · Dec 9, 2019 at 11:58 am

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  I have been charged for a plan that was supposedly cancelled last year, and it seems impossible for me to cancel it again and have my refund.

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  supernovia · Staff · Dec 9, 2019 at 11:44 pm

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  Hi @crimsonrestless, I don’t see any recent charges on this account. Do you have another account with us? If so, can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site. Here’s how you can recover access if needed:

  Recover Your Account

  If you’re having trouble with that, please send a link to the upgraded site, and we’ll go from there.