i have been charged for my annual subscription/i no longer have a site/want refund
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I was recently charged on credit card/told to go into my account to manage purchases. Because i no longer have a site, i can’t go into manage purchases. I have 96 hours to cancel to get a refund. I need help to cancel my account/to get refund. How do i do this?
I don’t have a site linked to this WordPress.com account
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Hi there,
I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.
What is the URL of the site that is related to the charge?
Let me know if you have any questions.
Thanks!
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My url was stepstowellnesscounselling.ca when i go into my account page it says i no longer have a website. I click on purchases but i am not able to go in to request refund. I need help to do this. SARAH
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My url was stepstowellnesscounselling.ca when i go into my account page it says i no longer have a website. I click on purchases but i am not able to go in to request refund. I need help to do this. SARAH
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Please do read the answer Staff give you earlier at https://wordpress.com/forums/topic/i-have-been-charged-for-my-annual-subscription-i-no-longer-have-a-site-want-refund/#post-3884797. You are logged in to the wrong account! To be eligible for a refund you must proof you are the rightfull owner by logging in to the account owning that domain.
To restore access to the account owning that domain, you can use the Transaction ID at https://wordpress.com/support/account-recovery/#account-recovery-form -
Don’t talk down to me and stop punctuating with exclamation marks. Obviously you’re a mysoginistic asshole.
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Ooh are you going that way? Everyone is in all the threads you started trying to help you and point you in the right direction and you start offending the people who are trying to help you … Nice attitude you have … By the way … I don’t know where you are seeing an exclamation mark … and it’s misoginistic not mysoginistic … but hey, who am I …
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Hey since you charged me $144 and i am obviously a paying customer maybe you want to actually assist me and tell me what happened to my website that not been working for over a year. If you want to keep the $144 then you can help me to figure this out.
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As already said several times: you are logged in to the wrong account. healingartsvictoria doesn’t have a site running on the wordpress.com platform. stepstowellnesscounselling.ca is connected to another account of yours.
So my answer still stands, https://wordpress.com/forums/topic/i-have-been-charged-for-my-annual-subscription-i-no-longer-have-a-site-want-refund/#post-3885045 -
It is attached to email (email visible only to moderators and staff) when i go to stepstowellnesscounselling.wordpress.com it says i don’t have a website anymore. I click on purchases and this is the message that i get.
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I have given you my email address to which the account is attached. why am i not receiving a response?
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Hey there, it’s best to log in with the email address associated with the upgrade. You’ll get direct support, be able to manage the upgrade, etc.
If you can’t do that, please go to https://wpchrg.com and use the secure form to find the charge there. Once you’ve found it, you’ll have an option to contact support, and you can ask for a refund & further assistance there.
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Also: you asked why we couldn’t just proceed based on you giving us an email address associated with a different account.
We require you log into the the account that owns the upgrade, or if you can’t do that, provide proof that you were charged. And one way to do that is to use the charge finder I mentioned.
Otherwise anyone who has your email address could mess up your site. Thanks for understanding.
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