I have been directed to contact technical support but I do not know why or how.
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The website that is linked to this account has been temporarily unavailable for a few days and I need to get access to it ASAP and get it back online. How can you help to do this? What do I need to do?
The blog I need help with is: (visible only to logged in users)
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The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.
This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/
The forum at WordPress.ORG is not connected to WordPress.COM so you will need to open an account at .ORG if you do not already have one. You may use the same email at WordPress.ORG as you do at WordPress.COM.
For more on the difference: http://support.wordpress.com/com-vs-org/
If you are asking for help with a WordPress.COM site then we need a link to that site to give you accurate help.
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