I have been hacked. How do i talk to a person at wordpress?
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What is the address of the site you need help with and is it hosted here at WordPress.com?
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Hi my website pvuk.com has been hacked today and is redirecting. It was build in WordPress and I would really appreciate any help WordPress can give me. I have emailed Damien at docandtee.com who build the site for me in WordPress, but have not heard back from him yet. I can’t get onto the site or do anything and really want to fix things ASAP.
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I received this information from Nick who hosts the website which may be helpful:
Hello JonathanI have taken a look at the source of the main page for the web site. Various resources, including CSS and javascript are being fetched from “setforspecialdomain.com”.
I suspect this is serving content, such as Javascript, which is causing a redirect of the web site.
I have grepped all the wordpress files in the httpdocs folder, and can find no mention of “setforspecialdomain.com”.
This suggests to me that “setforspecialdomain.com” has been set as a configuration parameter in the configuration database used by wordpress.
My working hypothesis is that a bot has found an outdated wordpress version, with a vulnerability, and via that vulnerability, has changed settings used by wordpress to give a new location for resource files, leading to the current behaviour.
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I just wanted to let you know that thanks to Damien at docandtee.com the malware issue with my website PVUK has been resolved and our website is back. I really don’t know what I would have done without Damien at docandtee.com help, he really knows his way around WordPress
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I too have been hacked. My site is:
http://sheawright.com/I haven’t had this domain for 7 years, and I thought it was dormant, nor have I been paying for it. But today I noticed someone posted something just a month ago. I can’t log in to get rid of anything. I don’t want the site, I just don’t want people posting stuff in my name.
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@danvshea You’re posting in the support forum for free sites hosted at WordPress.com. That site is hosted at GoDaddy so isn’t on WordPress.com servers.
I haven’t had this domain for 7 years, and I thought it was dormant, nor have I been paying for it
Then someone else has purchased the domain I’m afraid. Something always to consider if you relinquish a domain name that is also your own name.
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I’m so confused. This was a WordPress site when I blogged. Even now, at the bottom of the page, it says “Proudly powered by WordPress”.
In any case, thanks for your insights. Much appreciated.
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“Proudly powered by WordPress” means that the site is using the WordPress.org software, rather than indicating where the site is hosted.
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