I have been paying without using your service

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  margaretzimi · Member · Feb 6, 2020 at 7:57 pm

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  Can you refund? Or please let me know what I should do? My phone is [redacted]

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  staff-doublebassd · Staff · Feb 6, 2020 at 9:33 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!