I have been sent a…

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  sexualabusesurvivor · Member · Jun 22, 2016 at 4:14 am

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  Dear Team,
  I have been sent a notification that my domain mapping has expired. I want to renew it. I am on a free plan. What do I need to do?
  J

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 22, 2016 at 7:06 pm

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  How many username accounts do you have and which one registered the blog?

  Try clicking this link https://sandibits.wordpress.com/

  You have to be logged in under the exact same username account that registered the blog to access it and renew any upgrades for it.

  If you are not logged in under the correct username then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  * You will have to replace “name_of_blog” with your actual blog’s name in that URL.

  If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

  Read also: Account Recovery https://en.support.wordpress.com/account-recovery/

  Provided you login in under the exact same username account that registered the blog and purchased the upgrade(s) you can renew upgrades at > Dashboard > Store > My Upgrades.
  http://en.support.wordpress.com/my-upgrades/
  http://en.support.wordpress.com/my-upgrades/#auto-renew

  If you do not succeed then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Jun 22, 2016 at 7:07 pm

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  Please ignore my first two sentences above as they were posted in error. The rest is correct.

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  kokkieh · Staff · Jun 23, 2016 at 7:53 am

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  Hi there,

  The mapping upgrade has already been removed from your account, so you’ll need to buy a new mapping upgrade.

  Go to My Site ->Domains ->Add and select the Map It option to add a new mapping upgrade to your site.