I have been shut out of my blog site. Message re a critical error.

  • Unknown's avatar
    riseglider · Member ·

    I have been shut out of my blog. It has only been up less than 3 week. I am creating this blog as a complete novice so I need help from someone who will be understanding of my lack of experience. I also today got a message re a Comment on my blog advertising ‘www.talkwithcustomer.com’. don’t know if the two things are related. My blog is just for a small genealogy group at this time. I do want to get back into it. How can I get back in? How can I stop bugs in the future. Please help. Jan Butcher. danish-dan.com

  • kokkieh · Staff ·

    Hi there,

    danish-dan.com

    Do you perhaps mean danish-dna.com?

    You contacted us about this same issue in August in https://wordpress.com/forums/topic/locked-out-of-blog-17/

    Your site is not hosted on our servers on WordPress.com, but using the open source WordPress.org software, hosted at Bluehost.com.

    For help accessing that site, you need to contact support at Bluehost.com, as only they have the access to your site’s server needed to help you with this.

    For help with the WordPress software you’re using, you can ask the WordPress.org community at https://wordpress.org/support/forums/

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