I have billing problem but there is no response from customer service

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  yuanyh4568 · Member · Jun 21, 2024 at 7:19 pm

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  I reached out to WordPress to dispute my charge back in Monday. I bought the starter plan for three years and canceled within an hour. I paid $106.92 but only received a $94.92 refund, though WordPress had 14 day money back guarantee.

  Could you please respond to me ASAP? Chat through email will also be great.

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  tamsinsays · Member · Jun 21, 2024 at 8:02 pm

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  Hello! The $12 difference between the transaction amount and the refund was for a domain transfer which I see was not used, so I’ve issued a refund for this amount. Thanks for getting in touch with us!

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  yuanyh4568 · Member · Jun 21, 2024 at 8:05 pm

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  Hi themisha, thank you for your quick response. I had another $12 charge posted on my credit card on 6/17 but never showed up in my billing history. Could you please check what’s going on?

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  hacchism · Staff · Jun 22, 2024 at 1:16 am

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  Hi! I found that the $12 difference was not refunded due to a temporal issue on our end so I’ve issued it for you. You can check the refund record in https://wordpress.com/me/purchases/billing.

  Just note that you made the same purchase (the three-year Starter plan) on the same day after you canceled your initial purchase so your site is still on the Starter plan.

  Let us know if you need any further adjustments.

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  yuanyh4568 · Member · Jun 22, 2024 at 7:17 pm

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  Thank you, hacchism. Yes, I do realize I made the same purchase on the same day.

  However, I was charged $106.92 for twice (on 6/17 and 6/18), and an additional $12 (on 6/17). I would like to know what happened with my separate $12 charge. It doesn’t even show up in my billing history https://wordpress.com/me/purchases/billing.

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  hacchism · Staff · Jun 22, 2024 at 9:32 pm

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  However, I was charged $106.92 for twice (on 6/17 and 6/18), and an additional $12 (on 6/17). I would like to know what happened with my separate $12 charge. It doesn’t even show up in my billing history https://wordpress.com/me/purchases/billing.

  The additional charge $12 must be showing in your card statement temporarily given that $12 hadn’t been refunded until yesterday. I’d recommend giving it some time so it should be offset with the recent refund of $12.

  If it doesn’t disappear even after a week or so, you can check this with your card issuer.

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  yuanyh4568 · Member · Jun 23, 2024 at 5:09 am

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  Thank you!

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  hacchism · Staff · Jun 23, 2024 at 6:05 am

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  No problem. Let us know again should you need any further assistance.