I have cancelled my subscription
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I have cancelled my subscription because I got confused. I wanted to upload a video but found my plan didn’t include this, and when I tried to upgrade, I found I would have had to pay for both subscriptions, and found no way of accessing my credit from the original payment. Also as I want a website, not a ‘blog’ I’m not sure I’ve gone with the right domain name. I think I really need to start again, with a website plan, and possibly a free one until I’m sure this is the right platform for me.
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
Do you mind sharing your thoughts on the type of site you want to build? It sounds like videos are pretty important for the site.
To upload videos, a Premium plan (or greater) is required to use the Video Block. The Premium plan also provides access to our VideoPress service for hosting and embedding videos on your site.
We did notice the site was once on the Personal plan. Even when this plan was in place, you can upgrade to another plan at any time. The credits you saw are pro-rated credits that allow you to use the remaining value of your current plan towards an upgrade to a higher-cost plan. Credit for the remaining time on your existing plan will automatically be applied to your upgrade.
Since the site is back on the free plan, you can purchase the Premium plan with the following link. There are monthly and annual payment options available.
The Premium plan will give you access to our live chat and email support as well. Our Happiness Enginners will be ready to assist you with any questions or concerns you have as you build your site.
You can certainly build a website without a blog with us. It’s a common request. So much so that we have a guide on it at https://wordpress.com/support/tutorials/five-step-website-setup/.
We also discuss the questions of if you need a website, a blog, or both at https://wordpress.com/support/do-i-need-a-website-a-blog-or-a-website-with-a-blog/
It’s also okay to start building the site on the free plan. Just know that you may run into limitations on this plan such as the limited storage page, and inability to upload videos (though you can use a free service like YouTube and embed the video onto your site), and only being able to use the default site URL example.wordpress.com.
Let us know if you have any further questions or concerns about building the site of your dreams!
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