I have contacted to WP7*24 support to ca

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  111sadfsdf · Member · May 8, 2018 at 10:57 pm

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  I have contacted to WP7*24 support to cancel my business plan. but I didnt get any email or refund

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 8, 2018 at 11:00 pm

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  Have you used the appropriate process found here at Canceling and Refunding Purchases https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel the upgrade?

  If you do not succeed know that when we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · May 8, 2018 at 11:52 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!