I have deleted a blog but I'm still being charged for hosting

  • Unknown's avatar
    bikebeerbelgium · Member ·

    Hello. I am stuck in a vicious circle. I had a blog called Consultancyovercoffee. I bought the name. I then deleted the blog – I have no use for it, a failed business venture.

    I then received this email below – sent to (email visible only to moderators and staff). As the account is deleted I cannot sign in to manage payment options. I also can reactivate my account as I have do not have any of the three methods of proof that you require. I feel it is a little bizarre that the name/hosting wasn’t cancelled when I deleted the blog.

    Can you help? I have no way of cancelling this payment as things stand. Please help.

    Andy Tabberer

    consultancyovercoffee.com will be renewed automatically.

    consultancyovercoffee.com is about to be automatically renewed on June 6, 2016.

    You will be charged £15.00 for this renewal in 60 days, on June 6, 2016 .

    You don’t have to do anything — this is just a reminder.

    If you don’t want to renew, you can cancel this subscription at Me > Manage Purchases in your WordPress.com account.

    For a limited time, you can upgrade to WordPress.com Premium for only £68.00. This offer is valid until May 21, 2016.

    Upgrade Now

    If you have any problems or questions, please do not hesitate to contact Support.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    galois · Member ·

    See here:
    Deleting a site with upgrades

    Delete a Website

  • Unknown's avatar
    timethief · Member ·

    This site has not been deleted https://consultancyovercoffee.com/ and the domain mapping has not been removed from it.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew there. > Dashboard > Store > My Upgrades.

    I typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    timethief · Member ·

    @galois
    Good day to you. :)

  • Unknown's avatar
    galois · Member ·

    Hi, TT. :)

  • Unknown's avatar
    timethief · Member ·

    :)

  • staff-doublebassd · Staff ·

    Hey Andy,

    I see that you were able to log into the account associated with consultancyovercoffee.com and cancel the mapping subscription. Good!

    Let me know if you have any other questions regarding your account.

    Thanks!

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