i have lost my phone

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  irshad98 · Member · Apr 11, 2020 at 11:29 am

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  i have lost my phone

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  irshad98 · Member · Apr 11, 2020 at 11:30 am

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  staff-mckluskey · Staff · Apr 13, 2020 at 10:03 am

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  Hi there!

  Sorry to hear that, if you need to disable the two-step authentication on your account to move to the new device, you’ll need one of the backup codes you were asked to save when enabling that feature:

  https://wordpress.com/support/security/two-step-authentication/#if-you-lose-your-device

  If you don’t have the backup codes, you will want to email our Account Recovery team: passwordhelp@wordpress.com