I have lost the ability to log into blog marucha.wordpress.com

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  mjwiech · Member · Aug 26, 2017 at 3:16 pm

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  Today I was not able to log into my WordPress hosted blog. My password did not work though I have never changed it.
  I was trying to reset/restore the password but I got no SMS and no mail with instructions.
  I do not know my activation URL or activation key and could not prove that I am the owner of the blog.
  What can I do?
  The blog is ‘marucha.wordpress.com’.

  Kind regards
  MJ Wiechowski

  The blog I need help with is: (visible only to logged in users)

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  mjwiech · Member · Aug 26, 2017 at 3:40 pm

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  Note: the blog is marucha.wordpress.com, not polsvecs. WordPress. Com

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  kokkieh · Staff · Aug 26, 2017 at 6:32 pm

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  Hi there,

  I don’t see any recent password reset attempts on that site.

  Please log out of this account and clear your browser cache and cookies, and then try resetting the password again via this link:

  https://wordpress.com/wp-login.php?action=lostpassword

  As you own upgrades in that account you can also use the transaction ID from any past payment on that account to verify your ownership on the account recovery form:

  Retrieving a Transaction ID

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  wkulinski · Member · Aug 27, 2017 at 11:29 am

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  Thanks a lot for your reply.

  1. Logging out and clearing browser data unfortunately did not help. I made again several attempts to recover the password but received neither SMS nor mail. Perhaps my phone number is wrong or obsolete?

  2. I was lucky to find a recent payment to WordPress and its Transaction ID. I filled in the form to recover the account. Now I am waiting for the reply.

  Thanks again
  MJWiech

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  marucha · Member · Aug 27, 2017 at 12:01 pm

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  Uppdate:

  I did several attempts to recover my password without any success – but all of a sudden I received two mails from WordPress with instructions and was able to create new password.

  Problem solved.

  Thanks for help.

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  kokkieh · Staff · Aug 27, 2017 at 3:25 pm

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  Excellent! Thanks for letting me know.

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  marucha · Member · Aug 27, 2017 at 4:25 pm

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  An additional question…
  How can I retrieve the original activation key / activation URL which have been lost together with old mails?
  This question is of lower priority :-)

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  nexttelcameroon · Member · Aug 27, 2017 at 6:32 pm

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  Facing a similar problem with my blog http://www.comofficialwebsite.com

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  kokkieh · Staff · Aug 28, 2017 at 6:11 am

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  It’s not possible to retrieve the activation URL, but I see you also own some upgrades in this account. Go to your billing history and print out the receipts for those upgrades:

  https://wordpress.com/me/purchases/billing/

  The transaction IDs on those receipts can be used for account recovery should you ever need it.

  Also make sure to set a recovery email address in your security settings:

  https://wordpress.com/me/security/account-recovery