I have not been able to learn about or use any premium features. I have tried to contact tech suppo

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  mparkejac · Member · Feb 20, 2015 at 1:10 am

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  I do not understand the product and I do not find any benefit in the upgrade. I want to keep my domain but I am very disenchanted with the services. I understood that I was paying for tech support and that I had 30 days to cancel. I decided to pay up front because I liked the free service so well. Once I paid, I could not use any additional features. I was unable to find any way to contact tech support or cancel my services until after 30 days had happened.

  I do not want to continue to pay for the premium service but I do want to keep my domain. Please help me.

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Feb 20, 2015 at 1:21 am

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  Hey Jaco,

  No problem. I can cancel your Premium upgrade!

  As you know, you paid $99 for the upgrade. If you want to keep your private domain registration ($18 for the domain name/mapping and $8 for the private registration), I can refund you $73 immediately.

  You can also keep your domain without the privacy filter on your domain’s contact information, in which case I’ll issue you an $81 refund.

  Let me know how to proceed and I’ll take care of this asap.

  I’m also happy to help give you guidance as you setup your site.

  Looking forward to hearing from you. Thanks very much.

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  mparkejac · Member · Feb 24, 2015 at 6:08 pm

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  Thank you very much. I do appreciate your assistance. I would like the $73 refund, please. I want the $18 service with the domain/ mapping. I think I want private registration but I don’t know what that means. Can you help me?

  Thank you,
  M

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  jeremeylduvall · Member · Feb 24, 2015 at 10:20 pm

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  Hi M!

  I went ahead and refunded you $73 to start. The funds should be available on your account within the next several business days. I’ve removed the Premium bundle from your account

  Regarding the private registration, this hides your contact details from the public domain record like this:

  http://who.is/website-information/lifewithjaco.com

  If we disable the private registration, your contact information will be publicly available.

  Let me know if you would like to keep that upgrade!