I have not received my refund

  • Unknown's avatar
    pinkpunkchopband · Member ·

    Dear Sir/Madam,

    I have cancelled my purchase for ‘Domain Mapping’ within 30 days of the payment. It has been about 3 weeks of the cancellation but I have not yet received the refund.

    Please help. Thank you

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Please provide detail such as:

    1. The username account that purchased the upgrade.
    2. The underlying .wordpress.com blog the upgrade was purchased for.
    3. Any domain URL that is involved in the transaction.
    4. The date the upgrade was purchased.
    5. The date the refund was requested.

    If you purchased a domain URL through waordpress.com and kept it to use it on another site then, of course, there will be no refund for that portion of the upgrade.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads.

    How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-ozmodiar · Staff ·

    It looks like you filed a dispute over the purchase. Once that happens, it is out of our hands. You will need to talk to your credit card company,I’m afraid.

    If you cancel the dispute, I can process the refund.

  • Unknown's avatar
    pinkpunkchopband · Member ·

    hi rootjosh, I have cancelled the dispute. Please assist to process the refund

    Hi timethief, responses to your questions below:

    1. The username account that purchased the upgrade – (email visible only to moderators and staff)

    2. The underlying .wordpress.com blog the upgrade was purchased for – pinkpunkchopband.wordpress.com

    3. Any domain URL that is involved in the transaction – pinkpunkchop.com

    4.The date the upgrade was purchased – Feb 7 2016

    5.The date the refund was requested – Feb 7 2016

    Thanks!

  • staff-ozmodiar · Staff ·

    I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

    Please let me know if there is anything else I can do for you.

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