I have not received my refund for canceled upgrade. How do I get my money back?

  • Unknown's avatar
    hilaryegaubert · Member ·

    I canceled an upgrade on Sept. 16 and I still have not received a refund. On Sept. 16 after following the links to cancel, I received this e-mail message from WordPress:

    The following upgrade has been cancelled and $99.00 refunded:

    WordPress.com Premium on https://hilaryegaubert.wordpress.com

    It may take up to 7 days for the refund to appear in your account.

    If you have any questions, or don’t receive the refund, please contact support.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hello there!

    I am seeing a successful refund issued to you from WordPress.com on September 16th. I am re-emailing the receipt which contains the PayPal transaction number. Your can track your refund utilizing that number.

    Please do let me know how this works out for you, if I can help in any other way, drop me a line. Thanks much.

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