I have paid for a business plan however my site has gone into staging!

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  dperrands · Member · Nov 13, 2025 at 11:10 am

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  I have paid for a business plan however my site has gone into staging! I can’t get business support because your chatbot believes I am not a business customer. Please help urgently!

  The blog I need help with is: (visible only to logged in users)

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  dperrands · Member · Nov 13, 2025 at 4:30 pm

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  Hi, can someone point me toward how to get the human help that I have paid for please.

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  staff-bassist · Staff · Nov 17, 2025 at 7:58 pm

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  Hi there!

  I noticed the Business plan was removed from sgbc934404557.wpcomstaging.com automatically because a dispute was opened against the Business plan payment.
   
  Since you want to keep using the Business plan’s features, please get in touch with your credit card provider to cancel the dispute.
   
  Let me know if you have additional questions.

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  dperrands · Member · Nov 18, 2025 at 11:12 pm

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  Thanks, I’ll raise it with the website owner.

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  staff-jeev · Staff · Nov 19, 2025 at 5:36 am

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  Hi there,

  Sure, please check with the site owner and let us know in case of any questions. Once they have cancelled the dispute and it reflects on our end, we can check and guide further with restoring the Business plan.

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  dperrands · Member · Nov 20, 2025 at 9:43 am

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  It’s obvious we’re a business customer from our records and an admin issue has inadvertently caused this. The feedback I have is that the card used to pay for subscription needed to be cancelled urgently. Please note that subscription was already collected by WordPress. Would simply entering the current active card into the billing part of wpadmin fix this? If not is there anyway to contact someone from WordPress support to help resolve this?

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  staartmees · Member · Nov 20, 2025 at 10:56 am

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  There is no way round but before you can proceed, the dispute must be cancelled.

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  staff-semaj · Staff · Nov 20, 2025 at 11:56 am

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  Hey! @dperrands

  I know this situation can be frustrating, and I’m sorry you’re dealing with it. Because the payment is currently in dispute, we aren’t able to retry the charge with a new card or restore the plan from our side — the dispute has to be cancelled first with your bank.

  You can contact us (WordPress.com Support) directly in future by logging in here: https://wordpress.com/log-in/ and opening a support request here: https://wordpress.com/contact

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  dperrands · Member · Nov 20, 2025 at 12:54 pm

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  Can you provide details/ dates of the charge in dispute to help with resolving this.

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  staff-semaj · Staff · Nov 20, 2025 at 1:45 pm

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  Sure! I have reached out over email and shared the details.

  Please check your account email for our response and reply directly if you have further questions.