I have paid for a domain and I have confirmation, not appearing in account
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I bought the domain tutorlabacademy.com on the 9th of September for £100.80. I have the confirmation email to prove it. I changed my email address on my wordpress account from tutorlabuk@gmail.com to tutorlabacademy@gmail.com. When I purchased the domain tutorlabacademy.com in September the email address on the account was tutorlabuk@gmail.com. I’ve changed it to tutorlabacademy@gmail.com and since then I can’t see my domain but I can show you the confirmation email to show that I purchased it.
The blog I need help with is: (visible only to logged in users)
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STOP creating multiple duplicate threads, you won’t get better or faster help. You already got answered 4 months ago at https://wordpress.com/forums/topic/icann-verification-14/. But it seems you ignored the solution you got from a Staff member.
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I’m sorry I didn’t know if it posted. The advice 4 months ago still has not resolved my query. As a customer who has already paid. I would appreciate some help in being able to resolve this matter. The advice prior was that they believed I bought it on a different WordPress account which was not the case. Can I have further assistance.
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I did not ignore the solution. I am struggling for 4 months to get this simple issue resolved. The multiple thread issue was because after posting I could not find my question anywhere. I apologise for that but can I please have help getting my domain please.
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You got all the help you need. The answer by a Staff member gave you the exact answer what to do – https://wordpress.com/forums/topic/icann-verification-14/#post-4089526
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Hello @tutorlabacademy, I checked the details again and can confirm that the solution we provided in the other thread is correct. In case it was missed, I am resharing it below.
I just checked our records, and the domain tutorlabacademy.com is registered with us. However, as staartmees mentioned, it’s linked to a different account you own. The reason you’re not seeing it right now is that you’re logged into the wrong account, with a different email.To resolve this, please log out and then log back in using the email address associated with your other account. We cannot share the email details, and if you’re unsure of the email address, please email us at help@wordpress.com, and we’d be happy to assist you further in private from there.
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