I have paid for a premium subscription but have only access to the free site!
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I would have thought that the title of this post says it all, but a bit more detail: I paid for a premium subscription in May, and this has all been going well. Over the weekend, I upgraded to a business subscription but then cancelled it. I have now appear to have lost my premium subscription on the account as well and have been downgraded to a free account. WordPress are not replying to my emails because they think I have a free account …
The blog I need help with is: (visible only to logged in users)
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When you cancel an upgrade, you cancel the last upgrade you made, which in your case was the business plan. It subsequently downgrades to the free site. Here’s a Staff reply to an earlier forum thread with a similar situation. https://en.forums.wordpress.com/topic/canceled-business-upgrade-reverted-to-free-instead-of-premium?replies=12#post-2995582
I’ve tagged this thread for Staff assistance.
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Howdy –
Thanks for flagging this thread for us justjennifer. I am going to reply to your email request shortly.
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Although Liz emailed me yesterday and I replied promptly, there is still no sign of this being resolved. Posting here in the hope it brings a swift resolution
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Liz will return to this thread when she logs in. Know that the email she sent will be sent to the email address entered here https://wordpress.com/me/account for the relevant account.
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