I have Premium sites and when I log in today, it seems that the blog is missing.
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Hi WordPress Support Team!
I really need your help. I’ve migrated my old site to WordPress and upload the blogposts. The domain is successfully connected last night, but when I logged into my WordPress.com, It seems the premium website is missing even though the premium plan is still on my account.
Here is the screenshot:
- I have two websites??? Which one is the right one? When I clicked both of them, they directed me into the same wordpress dashboard.
2. But, the weird thing is… The domain is not connected and it said that I need to upgrade to the premium plan, which I have done!
3. When I clicked into the domain setting, It showed a totally different domain. Which is… weird…
4. Blogposts are missing too. I’ve imported the content from XML files last night and it should be there, right? And if you checked my blog URL, it’s there! Weird… :(
5. I need to upgrade the premium plan? Why? I’ve paid it last night, it hasn’t even been a day.
6. Media is missing, from 10+ GB (premium plan) to 1GB? Where is my media post?
7. I checked the account and it’s still premium. But when I clicked the Domain settings, it’s redirected into the error dashboard one (please see points number 2 and 3).
Kindly help me with this, since I want to add some testimonials and change the theme. Thank you.
Regards,
Ayu W.
The blog I need help with is: (visible only to logged in users)
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Hi there!
I think you may be seeing your self-hosted site that was connected to your page using the Jetpack plugin at the same time as your new WordPress.com one.
Since the domain is pointing here now, I disconnected your previous site from your account. You should see the correct information for your new site and Premium plan here:
https://wordpress.com/home/ayuwelirang.com
If you still have trouble, let us know!
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