I have problem with my Domain Upgrade (like to transfer domain)

  • Unknown's avatar
    onspider · Member ·

    my domain is arokayahouse.com the website can not go through by the reason of
    ‘ Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain. ‘

    However, I want to to transfer the domain to another provider so I would like you to unlock and authorize me the code as well Please,

    Regards,

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    Although the domain has transferred to another provider successfully, the nameservers of arokayahouse.com are still pointing to WordPress.com. You’ll need to update the nameservers so that they are pointing to the new provider.

    For more information on changing nameservers, please visit our support page:

    https://en.support.wordpress.com/change-name-servers/

    Let me know if you have any questions. Thanks!

  • Unknown's avatar
    onspider · Member ·

    Hi there ,
    Can you let me know what provider it was change to ?
    I can not track my domains.

    Thank

  • staff-doublebassd · Staff ·

    I checked the registry and the domain is still with Wild West Domains and arokayahouse.com is now in a redemption period. You can still renew your domain through us, but it is now a more expensive and complicated process to do so. Our registrar charges an $80 late renewal fee in addition to the $26 we charge to renew the domain. The good news is that this is still a chance of reclaiming the domain through this option.

    Your other option is to wait until the redemption period is over so that the domain becomes available for registration again. Domains are usually in redemption for approximately 80 days, but with this option, you run
    the risk of someone else jumping in front of you to purchase the domain before you get the chance.

    Please let me know if you want to proceed with paying the late renewal fee in the attempt to reclaim the domain name. This option is also time sensitive because the domain can be auctioned off to an expired domain bidder.

    I would suggest enabling the auto-renew option so that you will not have to worry about losing control over your domain in the future.

    Please visit the support page link for further instructions:

    Domain Expiration

    Let me know if you have any questions. Thank you!

  • Unknown's avatar
    onspider · Member ·

    yes, I need to get the domain back to you can renew it. Please let me know when the domain can be avaliable to use.

    Thanks

  • Unknown's avatar
    onspider · Member ·

    can I have the detail of the payment please? I need to start to use it now. Thank you.

  • staff-doublebassd · Staff ·

    Hi there,

    I contacted our registry partners in regards to restoring your domain to your account. I will send a manual payment once I know that we can indeed retrieve the domain.

    I will update you once I hear back from the registry. Thanks!

  • staff-doublebassd · Staff ·

    Hi there,

    Your domain has been retrieved! I have sent you the manual payment. Once you pay the fee, let me know, and I’ll reactivate the domain under your account. Thanks!

  • Unknown's avatar
    onspider · Member ·

    thanks but I can not find the link where did you send it? to my email address?

  • Unknown's avatar
    onspider · Member ·

    I have completed my payment. How can I access my domain.?

  • staff-doublebassd · Staff ·

    Hi there,

    I just restored your domain to your account.

    Let me know if you see it. Thanks!

  • Unknown's avatar
    onspider · Member ·

    Yes, I think I got it
    Thank you

  • staff-doublebassd · Staff ·

    Awesome! You’re welcome!

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