I have problems for install/update/delete plugins.

  • Unknown's avatar
    bgs28244 · Member ·

    When I install plugin. (anything)

    The message ‘upated fail!’ is show up.

    But that plugin is installed succeesfully(?).

    When I update plugin. (anything)

    The message :

    Update failed : 502 Bad Gateway 502 Bad Gateway nginx

    show up.

    But that plugin eventually updated successfully.

    When I delete some plugin.

    ‘on the delete processing…’

    show up but that plugin can’t be removed for a long time so I have to use file manager plugin.

    There is certain problem with my WordPress site but I can’t know it.

    Please help me.

    Self-declared URL: badmouth.net
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    saadahsan · Member ·

    Hello there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help using our migration guide: https://wordpress.com/support/import-using-move-to-wordpress-com/

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

    Thanks.

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