I have purchased a domain but it wont show up!!!
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I have purchased a domain and the transaction has gone through yet I can’t access it and it says it is mapped to another wordpress area.
I have looked for help but no one replies!!
Not cool
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You probably used another wordpress.com account when you purchased that domain. You can use the transaction ID to recover access to the account that made that purchase. You find all info at https://wordpress.com/support/account-recovery/#account-recovery-help
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Yes, i’ve no idea what has happened. I log in – and then it says I need to get started and find a domain even though when I give the name of the domain it says: ‘This domain is already mapped to a WordPress.com site.’
I’ve tried contacting for help. Thank you so much for replying!
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I have just changed my Log In and that has not worked. I do not understand where it could be ‘mapped’ too.
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I log in and click on the ‘Write’ icon at the top right and it says ‘you don’t have any sites yet’ then it asks me to find a domain and when I add mine it says its already mapped so it is essentially going round in circles.
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Whilst I thank you for your reply I think I am absoultely justified in asking For ‘Happiness Managers’ I have paid for a subscriptiobn with email support and a domain and I can’t contact anyone, I don’t think that it is acceptable when I can’t use these functions.
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@alicejacobwedding Can you let us know what domain you purchased so we can better assist you? Thank you!
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Yes the domain name is alicejacobwedding.com
I purchased the £3 a month plan as I only need limited capability on my website as it is temporary.
I purchased the domain alicejacobwedding.com with the plan (or so I thought) and when I logged in I forgot that I already had a wordpress blog. I have since deleted that wordpress blog but still cannot write my first page. It asks me to go and buy a domain again. When I type in alicejacobwedding it says that this is mapped to another wordpress site. I have been unable to do anything other than go round and round in circles.
When I go on my purcahses to look for a refund the transaction is not there even though it shows up on my bank statement and email address (the same one I use for wordpress). I also have the transaction ID.
So in effect I cannot refund nor use wordpress.
I cannot use the help centre either even though I have paid for it.
Thank you
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As you have a transaction ID, you can restore access to the account owning that site as described at https://wordpress.com/support/account-recovery/#account-recovery-help
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The domain alicejacobwedding.com is owned by another account.
If you have the transaction ID, please contact the Account Recovery team via this form: https://wordpress.com/wp-login.php?action=recovery
They’ll be able to help you gain access to the account that manages alicejacobwedding.com
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