I have to delete the old site and I have no way to recover access
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We no longer have any way to regain access to the account. We no longer have any contact information. This site contains old and private school information about teacher from 2020 https://scuolavianello.wordpress.com/ We should remove it because it’s causing confusion. The new site is http://www.scuolavianello.it. Can you check and help us? Thank you.
The blog I need help with is: (visible only to logged in users)
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Hi there! I understand how frustrating it is to have an old site causing confusion, especially when it contains outdated information. Because WordPress.com takes account security and ownership very seriously, the only way to delete a site is to be logged into the specific account that owns it. If you have lost the email access and password, you should first try the Account Recovery form on WordPress.com, where you can provide proof of ownership—such as the original email address used or a transaction ID if a purchase was ever made. If recovery isn’t possible, another option is to file a Formal Takedown Request if the content on the site violates a trademark or contains private, sensitive data that shouldn’t be public. Since I am a volunteer and do not have access to your private account details, I recommend reaching out to the WordPress.com support team via their ‘Lost Password’ help page, as they are the only ones who can verify your identity and help you regain control or discuss the removal of the site.
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Unfortunately, this is a serious matter. The person who managed this site years ago is no longer here… so there’s no way to recover it. Since this is a school, we need your help. Thank you.
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I completely understand the urgency and gravity of this situation, especially since a school’s reputation and the privacy of its staff are involved. In the context of an educational institution, having an outdated site with old teacher information can indeed cause significant confusion and potential safety concerns.Since you are representing the school as an official entity, your best path forward is to bypass the standard “Lost Password” tools and use the WordPress.comFormal Privacy or Trademark Complaint route. Because the site is using the school’s name and publishing information about its staff without current authorization, the school can claim a “Right to Privacy” or “Misrepresentation” issue. You should prepare an official letter on the school’s letterhead and send a scanned copy to (email visible only to moderators and staff). In this letter, clearly state that the individual who created scuolavianello.wordpress.com is no longer affiliated with the school, that the school no longer authorizes the use of its name or the publication of its staff’s data on that specific URL, and that the site is causing administrative harm.While the legal team reviews your request, another effective step is to contact the search engines directly. Even if the site remains online for a short while longer, you can use the Google Search Console “Outdated Content” tool to request that specific pages be removed from search results, or use the “Personal Information Removal” request if the site displays private contact details of teachers. This ensures that when parents or students search for your school, they are directed to your new official .it website rather than the old WordPress.com blog.
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You should prepare an official letter on the school’s letterhead and send a scanned copy to (email visible only to moderators and staff) –> the email address please?
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