I have wpress – divi parent theme – woocommerce — 1 of 12 products is stuck

  • Unknown's avatar
    suz2018x2 · Member ·

    Hi, I need help. I have a product that I cannot delete from my cart. I have deleted that product/ inactivated divi builder plugin/ inactivated woocommerce plugins/ ect … That product will not disappear from the cart window.
    When I put other items in my cart – they do not appear (only that one stuck item appears). When I go to the checkout; that stuck item is not in the final order calculation; the other product that I want to buy is there. My theme support DIVI tell me its not their issue – to ask a wpress forum. Please help !

  • Unknown's avatar
    yashitamittal · Member ·

    Hi there, Could you please provide the URL of your website?

    If your website is not hosted on WordPress.com, then you need to ask for support at the WordPress.org forums:
    https://wordpress.org/support/

    There is some information about the differences between WordPress.com and WordPress.org in this guide:

    WordPress.com vs. WordPress.org

  • Unknown's avatar
    gemmacevans · Member ·

    Hi suz2018x2,

    The account you are contacting us from hasn’t created any sites on WordPress.com yet. Can you do as @yashitamittal11 suggested and send a link to the site you are working on? Then we can point you in the right direction for support :)

    Thanks!

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