I haven't receive my money

• 

  girlvibess · Member · Dec 18, 2017 at 10:22 am

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  Hello,

  Eleven days ago I bought a site on WordPress, this was 96 euro.
  After a couple hours I decided that this was not the right thing where I was looking for. I canceled the payment, but I haven’t my money back.

  I’m waiting eleven days now, and I really want my money back.
  Somebody can help?

  The blog I need help with is: (visible only to logged in users)

• 

  fstat · Staff · Dec 18, 2017 at 10:26 am

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  Hi there,

  I can see we issued the refund on December 7, 2017. You can see a receipt for the refund here:

  https://wordpress.com/me/purchases/billing/

  Refunds usually take about 10 business days to appear in your account, but it depends on the processing times at your bank. It can also take longer if you are with a non-US bank. Please follow up with your bank directly on this. You can provide them the transaction ID that appears in the refund receipt as a reference.